How can I troubleshoot account creation issues?

Overview: 

If you are experiencing issues with account creation please try the following troubleshooting steps.

Steps: 

  1. Refreshing: A common issue encountered with Sift Ninja is usually the result of an error occurring when the app loads a page. When this occurs, these errors can be addressed by simply refreshing the page.
  2. Browser: Currently Sift Ninja is optimised for Google Chrome. Although Sift Ninja will function on other browsers, it may run into issues. If you are encountering an issue in a different browser, switching to Chrome may solve the problem.

  3. Forgotten Team Name: If you have forgotten the name and URL of your Sift Ninja account, simply login at www.siftninja.com and you will see a list of all teams linked to your login. Please note that you will need to use a login linked to your account. For example, if you created your account in Gmail and then attempted to log in with Github, there will not be any accounts associated with that login.

If you have any additional questions please contact support@siftninja.com.

 

 

 

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